How Do I Order?
There are few ways to place your order:
Via Fax: You can fax your written purchase order to (212) 972-0221
Via Phone: You can speak to our sales representatives by dialing (800) 847-3663 or
(212) 557-7251 for local calls
Via Email: You can simply email us at
sales@rj-crystalsystem.com
Via Mail: You can mail us your purchase order. (This method has the longest processing time for your order.)
How much is the shipping and handling charge?
Inventory items are shipped FOB NYC via UPS-Ground.
The minimum shipping and
handling (S&H) charge via UPS-Ground is $10.00 per box per shipment. Additional
boxes will be charged $7.00 each. (Subject to change by the actual shipping
cost)
Shipping method is upgradeable to UPS-RED, UPS-BLUE or UPS-ORANGE and the
rates will be changed accordingly, please ask your sales representative.
Lead Time/ Processing Time
Normally, we will ship once your payment is processed or approved.
For volume order, blanket order, or customized order, it takes 8 to 10 weeks
from the receipt of the written purchase order. To confirm, please contact us
directly.
What payment method do we offer?
We only accept corporate check. Terms are net 30 days upon credit approval.
Please kindly fax or mail us the completed
Credit Application Form (caf.pdf 54Kb). Please remit all payments or
completed form to RJ Enterprises, 60 East
42nd Street, Suite 1231, New York, NY 10165.
VISA, MASTERCARD & AMERICAN EXPRESS will
be available shortly.
Secure Checkout
Because your credit card security is a high
priority, we have taken numerous steps to ensure that your payment
information is processed confidentially, accurately and securely.
RJ-Enterprises.com uses Secure Sockets Layer (SSL), an encryption technology that
protects your credit card information. SSL encrypts all ordering
information (name, address, and credit card number) so no one can read it
as it travels over the Internet. In-store WebStations operate over a
private, secure network and do not use SSL.
Online Ordering
Order processing time includes credit verification and time to pick and
pack your order. If the merchandise is in stock, your order should leave
our warehouse in 2-3 days. If the merchandise is on backorder it may take
additional time. Please reference the availability message displayed on
our product pages and in your shopping cart that indicates the expected
time to ship.
Refund/ Exchange
All returns must be approved through R.J. Enterprises Return Merchandise
Authorization (R.M.A.). Numbers must be on the outside of returned materials.
R.M.A. numbers expire after 30 days. All returns must be shipped freight
pre-paid (Return shipping is at your own expense) and are subject to
restocking charges. Custom products are non-cancelable, non-returnable and
non-refundable.
To get the R.M.A. number,
please call us at 1-800-VIP-FONE or email us at
billing@rj-crystalsystem.com.
In rare instances, a product is defective. In
such a case, we will either replace or refund to you.
For the defective product,
replacement items ship the same day the defective item is received and
inspected by our Returns Department.
We will do our best to process the return quickly. Please allow for
transit time, usually 7-10 days depending on your location, and choice of
shipping method.
For the refund, we will
credit back to the original purchasing credit card account number only, and
will confirm credit to your account via e-mail.
Return any item in its original condition.
Include your receipt (packing slip).
Return within 30 days of shipment date (on packing slip).
Wrong Product
In
the event that you did not receive the correct product, please read the
Refund/ Exchange section.
Package Tracking
Yes, you can track your package(s) in
www.UPS.com with the corresponding tracking numbers that we sent to you via email.
Please note that tracking numbers may take up to 24 hours to be valid. We
assign tracking numbers before UPS actually pick up the products. Email us to resend
the tracking numbers to you if you don't receive the confirmation in email.
Back Order
You can send us a blanket purchase order scheduled for different shipping
dates. Normally, your first shipment takes 8-10 weeks from the receipt of your
written purchase order.
How Do I Cancel an Order?
You are able to cancel an order within 11 days. If you want to cancel an
order placed via shopping cart, or if you can't remember how it was placed,
all you need to do is send us an email. Be sure to include your name, email
address, order confirmation number, if available, and the product you want to
cancel. If you want to change the quantity of an item, please tell us. With
any cancellation, please email us as soon as possible. We cannot cancel an
order once it has entered the shipping process.
Send
an email at RJ-Enterprises.com to cancel the order.
Warranty
R.J.
Enterprises warrants its manufactured products and assemblies for a period of
ten years from time of purchase. These products are warranted against defects
in workmanship or materials under normal use. We cannot warranty our products
in case of misuse, acts of God, or consequential damage. Alteration of product
cancels all warranties. Under no circumstances will R.J. Enterprises be
responsible for any damage beyond the replacement cost of the defective
merchandise. R.J. Enterprises reserves the right to repair or replace any
products that are returned under warranty.
