Refund policy
All returns must be approved through R.J. Enterprises Return Merchandise Authorization (R.M.A.). Numbers must be on the outside of returned materials. R.M.A. numbers expire after 30 days. All returns must be shipped freight pre-paid (Return shipping is at your own expense) and are subject to restocking charges. Custom products are non-cancelable, non-returnable and non-refundable.
To get the R.M.A. number, please call us at 1-800-VIP-FONE or email us at sales@rj-enterprises.com. In rare instances, a product is defective. In such a case, we will either replace it or issue a refund to you.
For a defective product, replacement items ship the same day the defective item is received and inspected by our Returns Department. We will do our best to process the return quickly. Please allow for transit time, usually 7-10 days depending on your location, and choice of shipping method.
For a refund, we will credit back to the original purchasing credit card account number only, and will confirm credit to your account via e-mail.
Return any item in its original condition.
Include your receipt (packing slip).
Return within 30 days of shipment date (on packing slip).
To get the R.M.A. number, please call us at 1-800-VIP-FONE or email us at sales@rj-enterprises.com. In rare instances, a product is defective. In such a case, we will either replace it or issue a refund to you.
For a defective product, replacement items ship the same day the defective item is received and inspected by our Returns Department. We will do our best to process the return quickly. Please allow for transit time, usually 7-10 days depending on your location, and choice of shipping method.
For a refund, we will credit back to the original purchasing credit card account number only, and will confirm credit to your account via e-mail.
Return any item in its original condition.
Include your receipt (packing slip).
Return within 30 days of shipment date (on packing slip).